Aone Agent Privacy Policy – Data Protection for Malaysian Users

01 Our Privacy Commitment & Introduction

Aone Agent deeply values the trust you place in us when you register and use our online betting platform. We understand that your personal information is sensitive, and we are committed to protecting it to the highest security standards available in today's financial technology industry.

This Privacy Policy has been prepared in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in data protection. It details the types of information we collect from you, how we use it, who we share it with — and most importantly, how we ensure your personal data remains safe in our care.

As an online betting platform serving users in Malaysia, Aone Agent handles a wide range of personal and financial data that demands the highest level of protection. We continuously invest in our cybersecurity infrastructure and staff training to ensure our data protection standards keep pace with the latest threats in the digital landscape.

02 Types of Information We Collect

Aone Agent collects your personal information through various channels — during the registration process, through your use of the platform, and automatically via standard tracking technologies. The categories of information we collect are as follows:

A. Information You Provide Directly

• Identity information: Full name, identity card number (MyKad), date of birth, gender, and nationality.
• Contact information: Email address, Malaysian mobile number, residential address.
• Account Information: Username, encrypted password, and security questions.
• Financial information: Bank account numbers, e-wallet details (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay), and associated DuitNow or FPX information.
• Identity verification documents (KYC): MyKad copy, utility bills, or other supporting documents required for the verification process.

B. Automatically Collected Information

• IP address, device type, operating system, and the web browser version you are using.
• General location data based on IP address (state/city within Malaysia).
• History of betting activity, slots, blackjack, football, and other games played on the platform.
• Transaction logs including deposits, withdrawals, and betting details.
• Session duration, pages visited, and navigation patterns within the platform.

C. Information from Third-Party Sources

• Identity verification information from approved background screening agencies.
• Credit score data or financial verification information, where required for higher deposit limits.
• Information from recognised self-exclusion lists or gambling blacklists.

03 How We Use Your Personal Data

Every piece of information we collect is used for a specific, legitimate purpose. Aone Agent will not use your data for any purpose beyond what is stated in this Privacy Policy without first obtaining your consent.

We also use your data in aggregated, anonymised form to understand platform usage patterns, improve the user experience, and develop new features that better serve our Malaysian members. Data used for this purpose cannot be re-identified to any specific individual.

04 Information Sharing & Disclosure

Aone Agent does not sell, rent, or trade your personal information to any third party for their own marketing purposes. This is our absolute commitment to every member. However, there are limited circumstances in which we may need to share your data, namely:

Trusted Service Providers

We work with carefully selected third-party companies to help operate our platform. These include server hosting providers, payment processors (FPX gateway, Touch 'n Go eWallet, GrabPay), identity verification service providers, and customer support platforms. All such providers are bound by strict confidentiality agreements and are only permitted to use your data for the specified purposes.

Legal Requirements & Regulatory Authorities

Under certain circumstances, Aone Agent may be required by Malaysian law to disclose your personal information to the relevant authorities, including:

• Bank Negara Malaysia (BNM) in relation to anti-money laundering compliance.
• The Malaysian Communications and Multimedia Commission (MCMC) where a cybercrime investigation is involved.
• The Royal Malaysia Police (PDRM) or other law enforcement agencies when ordered by a court.

In such cases, we will notify you of the disclosure wherever possible, unless we are legally prohibited from doing so by a court order or applicable law.

05 Data Security & Protection Measures

Aone Agent makes serious investments in cybersecurity infrastructure to ensure your personal and financial data is consistently protected against unauthorised access, theft, leakage, and misuse. The following are the key security measures we have in place:

• 256-bit SSL/TLS Encryption: All communications between your device and Aone Agent's servers are encrypted using the latest SSL/TLS protocols, ensuring your data cannot be intercepted in transit.
• Hashed Password Storage: Your password is never stored in plain text. We use the bcrypt hashing algorithm with a unique salt for each account.
• Two-Factor Authentication (2FA): We offer an additional layer of security through 2FA to protect your account from unauthorised access, even if your password has been compromised.
• 24/7 Monitoring: Our automated monitoring system operates around the clock to detect suspicious activity and take immediate action whenever required.
• Sensitive data segregation: Financial data and KYC documents are stored in an isolated environment with strictly controlled access, kept separate from day-to-day operational data.
• Regular penetration testing: We conduct regular security audits by independent cybersecurity experts to identify and patch any vulnerabilities before they can be exploited.

While we take all reasonable steps to protect your data, no security system can be guaranteed 100% secure. In the event of a security incident involving your personal data, we will notify you and the relevant authorities within the timeframe required under Malaysia's PDPA.

06 Cookies, Tracking & Related Technologies

The Aone Agent platform uses cookies and similar tracking technologies to enhance user experience, maintain session security, and analyse how our platform is used. The following are the types of cookies we use:

• Essential Cookies (Required): Required for the platform to function properly — including login session management, security verification, and language preferences. These cookies cannot be disabled.
• Functional Cookies: Saves your preferences such as display settings, preferred betting limits, and game preferences for a more convenient experience.
• Analytics Cookies: Helps us understand how members use the platform — the most visited pages, time spent, and navigation patterns — so we can continually improve the user experience.
• Security Cookies: Helps detect fraudulent activity, suspicious login attempts, and cyberattacks by monitoring unusual usage patterns.

You can manage your cookie preferences through your web browser at any time. Please note, however, that disabling essential cookies may affect certain functions within the Aone Agent platform and impact your overall user experience.

07 Data Retention Period

Aone Agent retains your personal data only for as long as it is needed for the purposes outlined in this Privacy Policy, or as required by Malaysian law. The following are our data retention guidelines:

• Active account data: Retained for the duration of your active account plus seven (7) years after account closure, in line with Malaysian financial regulatory requirements.
• Financial transaction records: Retained for a minimum of seven (7) years in accordance with the Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001.
• KYC Documents: Retained for five (5) years after the business relationship ends, or longer if an ongoing investigation requires it.
• Customer support communication logs: Retained for two (2) years for reference and dispute resolution purposes.
• Cookie & analytics data: Retained for between 30 days and 13 months depending on the cookie type.

When your data is no longer required and there is no legal obligation to retain it, Aone Agent will securely delete or anonymise that data in accordance with industry-standard procedures.

08 Your Rights as a Data Subject

As a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have specific rights regarding the personal data held by Aone Agent. We fully respect and support the exercise of these rights:

To exercise any of the rights above, please contact us by email at privacy@aoneagent.net clearly stating your request. We will respond within 21 business days.

09 Child Protection

The Aone Agent platform is strictly for individuals aged 18 and above. We do not knowingly collect, process, or store any personal information from individuals under the age of 18.

We also encourage parents and guardians to use parental control software and ensure that minors in their care do not have access to online betting platforms such as Aone Agent.

10 Privacy Policy Amendments

Aone Agent reserves the right to update or amend this Privacy Policy from time to time in response to changes in legislation, industry practices, or improvements to how we operate. Whenever we make material changes, we will:

• Updating the "Last Updated" date at the top of this page.
• Notify members via their registered email address of any material amendments.
• Displaying a clear notice on the platform for at least 14 days before any amendments take effect.

We encourage you to review this Privacy Policy periodically so you remain informed about how we protect your information. Your continued use of the Aone Agent platform after any amendments take effect will be considered your acceptance of the updated policy.

11 Contact Our Privacy Officer

Aone Agent has appointed a Data Protection Officer (DPO) responsible for ensuring compliance with this Privacy Policy and Malaysia's PDPA. If you have any questions, concerns, or complaints regarding how we handle your personal data, please reach out to us through the following channels:

• Privacy Email: privacy@aoneagent.net
• General Support: support@aoneagent.net
• Live Chat: Available 24/7 on the Aone Agent platform

We are committed to responding to all privacy-related enquiries within 14 business days. For more formal complaints, you may also refer to the Department of Personal Data Protection Malaysia under the Ministry of Communications and Digital.